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Contact Old Dominion Public Adjusters

Have questions about a claim, your coverage, or the next step after a loss? Share a few details and our team will follow up with clear guidance. Whether you're dealing with water damage, fire and smoke, wind and hail, or mold concerns — we're here to help you understand your options and move forward with confidence.

(804) 298-2673 [email protected] 7619 Pocoshock Way, Richmond, VA
Google Reviews

What Virginia property owners say about us.

Real reviews from homeowners and businesses we've helped through fire, water, storm, and mold claims. Every experience is different — read what clients say about working with Old Dominion Public Adjusters.

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FAQs

Public adjuster questions homeowners ask most.

Tap a question to see the answer. If you're dealing with a claim right now, use the button below to request a consultation.

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Old Dominion Public Adjusters professional reviewing insurance claim documentation with a homeowner
We document, estimate, and negotiate so you don't have to.
A public adjuster represents the policyholder, not the insurance company. We help document damage, prepare a detailed claim, and negotiate the settlement so your claim is handled accurately.
Call as early as possible after damage occurs, especially for fire, water, storm, or large/complex losses. Early involvement helps protect evidence, improve documentation, and avoid missed items.
No. We work for you, the policyholder. Our job is to advocate for a fair, well-supported outcome based on your policy and the full scope of damage.
We assist with fire and smoke damage, water and flood damage, wind/hail/storm damage, and other covered property losses. If you're unsure, request a consultation and we'll review the situation.
You can still bring us in. We can review what has been submitted, identify missing line items, strengthen documentation, and help with supplements or negotiations if needed.
We inspect and document damages, build a detailed estimate, organize claim evidence, communicate with the carrier, and negotiate the settlement based on your policy coverage.
The goal is usually the opposite: reduce back-and-forth by submitting organized documentation and a clear scope. Timelines depend on the carrier, but strong documentation helps keep things moving.
Yes, when appropriate. We help point out documented damages, clarify scope questions, and ensure the inspection reflects what's actually present at the property.
Save photos/videos of damage, receipts, repair invoices, temporary housing costs if applicable, and any communication with the carrier. If you have a contractor estimate, keep that too.
Do what's necessary to prevent further damage (temporary mitigation), but document everything first. For permanent repairs, coordinate timing so the full scope is recorded and supported before work begins.
Yes. We can review the carrier's estimate, compare it to the actual scope, and prepare additional documentation and supplements when warranted.
Typically, public adjusters are compensated based on a fee structure outlined in an agreement. During your consultation, we'll explain how it works and what to expect before you decide.
Not necessarily. If important items are missing or the scope is incomplete, the claim can often be supported with additional documentation. We help identify gaps and present a clear, evidence-based supplement.
Timelines vary by loss type, documentation needs, and carrier response. The best way to reduce delays is to submit a complete scope, photos, and supporting information early.
Prioritize safety, stop additional damage if possible, take photos/video, and start a notes log of what happened and when. Then request a consultation so we can guide next steps.